Terms of Service

1. Who these terms are with

The platform at impacturi.com (trading name Impacturi) is operated by Clickonic Ltd, a company registered in England & Wales (“we”, “us”). By creating an account, you (“the User”) agree to these terms.

2. The service

We provide a software platform for charities to manage donor relationships, produce impact reports, and generate shareable impact pages; and for corporate donors to manage their charitable giving portfolio. We may add, remove, or modify features from time to time.

3. Your account

• You must provide accurate account information and keep it current.
• You are responsible for keeping your password secure and for all activity on your account.
• Accounts are for organisations. You must have authority to bind your organisation to these terms.
• You must notify us immediately if you suspect unauthorised access to your account.

4. Acceptable use

You agree not to:

• Use the platform for any unlawful purpose or in breach of any fundraising regulator's rules
• Upload data you do not have the right to process (donor data included)
• Attempt to reverse-engineer, scrape, or gain unauthorised access to the platform
• Upload malicious code, spam, or content that infringes third-party rights
• Use the platform to impersonate any person or organisation

5. Your data, your content

You retain ownership of all data and content you upload (donor records, impact stories, media, branding). You grant us a limited licence to host, process, and display that content solely for the purpose of providing the service to you. Our handling of your donor data is governed by the Data Processing Agreement.

6. Our intellectual property

The platform, its design, code, branding (including the names Impacturi, Impacturi, and Thankiful), and the underlying software are our property. You receive a non-exclusive, non-transferable licence to use the platform for the duration of your subscription.

7. Subscriptions and payment

• The standard subscription fee is GBP 245 per month plus VAT, scaling with organisation size.
• Payments are processed by Stripe. We do not see or store your card details.
• Subscriptions renew monthly unless cancelled. You can cancel at any time from within your account; cancellation takes effect at the end of the current billing period.
• Pricing changes will be notified at least 30 days in advance and will not apply to the current billing period.
• Pilot charities operating under a signed Pilot Agreement pay nothing for the duration of the pilot.

8. Availability and changes

We aim to keep the platform available 24/7 but do not guarantee uninterrupted service. We may perform scheduled maintenance, and will give reasonable notice where possible. We may update or change features at our discretion; we will not remove a feature that you materially rely on without reasonable notice.

9. Termination

You may cancel your subscription at any time. We may suspend or terminate your account if you materially breach these terms, fail to pay, or if we are required to do so by law. On termination, your data will be handled according to the Data Retention Policy, you will have 30 days to export your data, after which it will be deleted.

10. Liability

Nothing in these terms limits liability that cannot be limited under UK law (for example, liability for death, personal injury, or fraud). Subject to that, our total liability to you arising from or connected with these terms shall not exceed the fees you have paid to us in the twelve months preceding the event giving rise to the claim. We are not liable for indirect or consequential losses, loss of data (beyond our data-protection obligations), loss of profits, or loss of goodwill.

11. Indemnity

You agree to indemnify us against any third-party claim arising from your use of the platform in breach of these terms, including (without limitation) claims relating to data you uploaded that you did not have the right to process.

12. Governing law

These terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to these terms

We may update these terms from time to time. Material changes will be notified by email to account holders at least 30 days in advance. Continued use of the platform after the change takes effect is deemed acceptance of the updated terms.

14. Contact

Questions about these terms: dermot@clickonic.co.