Data Retention Policy

This policy explains how long Impacturi (operated by Clickonic Ltd) retains data, and what happens to your data when your subscription ends or you ask us to delete it.

1. Principle

We retain personal data only for as long as it is needed to provide our services or to comply with legal obligations. We do not keep data "just in case". When data is no longer needed, it is deleted.

2. Retention periods

Data type	Retained while	After account closure
Account profile (name, email, organisation)	Subscription is active	Deleted within 30 days
Donor records (names, contacts, donation history)	Subscription is active	Deleted within 30 days
Impact pages and stories	Subscription is active	Unpublished immediately, deleted within 30 days
Uploaded media (logos, photos)	Subscription is active	Deleted within 30 days
CRM connection credentials	Connection is active	Deleted immediately on disconnection or account closure
Page view analytics	Subscription is active	Anonymised or deleted within 30 days
Payment and billing records	Required by law	Retained for 7 years (HMRC requirement), held by Stripe
Application logs (error logs, access logs)	Rolling 90-day window	Automatically purged after 90 days
Database backups	Per hosting provider policy	Backups containing deleted data are overwritten within the provider's backup rotation cycle

3. What happens when your subscription ends

Grace period: After your subscription lapses, your data is retained for 30 days. During this time you can resubscribe and pick up where you left off, or export your data.
After 30 days: All personal data, donor records, impact pages, uploaded media, and CRM credentials are permanently deleted from our production database.
Public pages: Any published impact pages or showcase pages are unpublished immediately when the subscription ends. They are no longer accessible to anyone.

4. Your right to export

Before or during the 30-day grace period, you can export all your data. The platform provides CSV export of donor records and donation history. For a complete data export, contact us and we will provide it within 5 working days.

5. Your right to deletion

You can request deletion of your data at any time by contacting us. We will:

Delete all personal data within 30 days of the request
Confirm deletion in writing
Retain only what is legally required (billing records for HMRC)

You can also delete individual donor records yourself at any time through the platform dashboard.

6. Review

This policy is reviewed at least annually and updated as our platform and legal obligations evolve.

7. Contact

For data export requests, deletion requests, or questions about this policy:

Dermot Dennehy
Clickonic Ltd
dermot@clickonic.co